Frequently Asked Questions

1. Product Issues

My product is damaged or not working as expected. What should I do? 
If your product is damaged or not functioning as expected, please contact the retailer where you purchased it. Retailers handle returns, exchanges, and warranty claims according to their own policies.

A part or accessory is missing. What should I do? 
If a component is missing (such as a stand, connector, or part of the lighting), please contact the retailer where the product was purchased. They will assist you in accordance with their service and warranty procedures.

Can I use this product outdoors? 
Please check the packaging to confirm whether the product is suitable for outdoor use.

I need the manual or assembly instructions. Where can I find them? 
The instructions are included in the packaging.

2. Product Information

Where can I find product information? 
Most product information is included in the packaging, such as instructions, safety details, and usage guidelines.

Some products also feature a specific reference code on the packaging (for example: REF.L164). By entering or selecting this code in About My Product, you can view the corresponding warning label—if applicable.

Why does my product have a warning label? 
Warning labels highlight important considerations, limitations, or potential risks associated with the product. They are provided to help you quickly understand key information.

Why doesn’t my product have a warning label? 
Not all products require a warning label. Only items with specific risks, usage limitations, or safety considerations include one. If no warning label is displayed for your product, it means that no additional warnings apply based on the available product information.

3. Purchase, Warranty & Retailers

Can About My Product help me with a warranty claim? 
No. About My Product does not handle warranty claims. All service, repairs, and replacements are managed by the store or webshop where you purchased the product.

I don’t remember where I bought my product. What should I do? 
Please check your receipt, order confirmation, or bank statement. Only the original retailer can assist you with warranty or service requests.

Does About My Product sell products? 
No. About My Product only provides product information and warning labels. All purchases, returns, and services are handled by retailers.

Can I order spare parts? 
Spare parts are not available through About My Product. If you need a replacement part, please contact the retailer where you purchased the product.

4. Contact & Support

Can I contact About My Product for customer service? 
About My Product does not provide customer service for purchases. For questions regarding delivery, returns, or warranty, please contact the retailer directly.